Privacy Policy

SMS & Website Privacy Policy

Effective Date: 03/22/2025

West Sedona Transportation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, specifically related to our SMS (text messaging) services.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from West Sedona Transportation, from 928-766-5042 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 928-766-5042 or info@westsedonatransportation.com. Mobile opt-in information is never shared with third parties.

SMS Texting Privacy Policy:
By providing your mobile number, you agree to receive text messages from West Sedona Transportation regarding your transportation reservations. Message frequency varies based on your bookings. Message and data rates may apply. You may opt-out anytime by texting STOP. For assistance, reply HELP or contact us at +1 (928) 766-5042 or westsedonatransportation@gmail.com.

1. Information We Collect

When you opt-in to receive SMS messages from West Sedona Transportation, we may collect:

• Contact Information: Your name, phone number, and email address.
• Consent Records: Documentation confirming your consent to receive SMS messages.
• Interaction Data: Details of your interactions with our SMS communications, including message content, response times, and related service inquiries.

2. How We Collect Information

We collect your information through:

• Online Booking Forms: When you submit reservation requests through our website.
• Direct Communication: When you voluntarily provide your contact information via phone, email, or in-person.
• Text-In Requests: When you initiate communication by texting keywords to our designated business number.

3. Use of Your Information

We use your collected information exclusively to:

• Facilitate Reservations: Confirm, update, or inform you about your transportation bookings.
• Send Service Notifications: Provide updates regarding pickup/drop-off schedules, changes, delays, or important alerts.
• Customer Support: Respond promptly to your inquiries or service requests.
• Improve Customer Experience: Analyze customer interactions to continually enhance our transportation services.

4. Information Sharing and Disclosure

We never sell, trade, or rent your personal data to third parties for marketing or promotional purposes.

We do not transfer consumer data to any external organizations under any circumstances, even with consent.

5. Data Security

We employ appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and update these measures to ensure compliance and effectiveness.

6. Opt-In and Opt-Out Procedures

Opt-In:
You agree to receive SMS communications by:

• Checking the opt-in box when submitting reservation requests online.
• Sending an SMS keyword (such as "JOIN" or "BOOK") to our business number.
• Providing verbal or written consent during booking confirmation via phone or in person.

Opt-Out:
You can easily unsubscribe from our SMS communications by:

• Replying "STOP" to any SMS message from us.
• Directly contacting us through the information provided below.

After opting out, you will no longer receive any SMS messages from West Sedona Transportation unless you opt-in again.

7. Changes to This Privacy Policy

We may update this policy periodically. Any updates or changes will be immediately posted here with the new effective date clearly indicated.

8. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or our SMS practices, please contact us:

• Email: info@westsedonatransportation.com
• Phone: 928-766-5042